Having versatile administrative experience of handling Protocol, Security, Administration and Customer Service with exceptional organizational skills to manage both smaller and larger administrative teams. Focused on ensuring efficient office operations through effective management methods. Experience Deputy Manager Administration at FutureNow Technologies Dec 2017- Present Plan and coordinate administrative procedures and systems and devise ways to streamline processes Recruit and train personnel and allocate responsibilities and office space Assess staff performance and provide coaching and guidance to ensure maximum efficiency Ensure the smooth and adequate flow of information within the company to facilitate other business operations Manage schedules and deadlines Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints Monitor costs and expenses to assist in budget preparation Oversee facilities services, maintenance activities and tradespersons (e.g electricians) Organize and supervise other office activities (recycling, renovations, event planning etc.) Ensure operations adhere to policies and regulations Keep abreast with all organizational changes and business developments Protocol Officer at Fatima Group June 2015 – Nov 2017 To provide Protocol to the Top Management at Airport, (Luggage Check in and issuance of boarding pass etc.) both for International and Domestic flights To deal with Immigration Authority & Air Port security Force for clearance of Officials on Domestic Arrivals and Departures. To arrange the meetings with the Govt / Private officials for business development and better coordination. To deal & Liaison with Govt. Departments. Like Military, Police & FIA, & District Courts, NADRA, Licensing Authority, Passport office, Embassy, Visa Section. Etc, regarding official matter To deal in correspondence within the Group & other Govt./Semi-Govt. Departments Taking care of Official Guest House & administrative matters of CEO Office. To facilitate & solve day-to-day admin & other departmental problem related to CEO Protocol. To look after & maintenance the security & cleanliness of the premises of protocol designated area. Schedule for Foreign Visits Plan the timetable of foreign visitors for the visits and negotiations taking place. Also include arrangement of on arrival visa, transportation and stay where necessary. In this capacity to ensure the visitor’s schedule does not suffer from complications and delays. Events Planning Organize events that involve international relations. To send invitations and arranges to receive visitors. Planning for their parking and seating positions and relationships of the foreign visitors when seating to avoid placements that cause discomfort or conflict during the ceremony and also arranges the entertainment for the event, and briefs the staff on their respective roles. Staff Travel To facilitates the travel of staff members going to other countries on official business and secures their visas, tickets and any other travel documents. Act as a communication contact point between the foreign destination and her employer’s organization; and handles coordination with travel agents. Senior Executive Operations at Inbox Business Technologies October 2012 - April 2014 (1 year 7 months) Supervised BRTS Operations with almost 350 staff at 27km area on 27 stations. Ensure all stations opened and closed on time as per SLA with 18 hrs smooth operation. Operation Management: Supervising e-ticketing and operation issues and resolving customer complaints with strict time lines. Controlling operation issues and resolving within company on immediate basis from vendor. Efficiently track, manage, and improve individual and team performance. Provides guidance, instruction, direction, leadership to operation staff Manage all housekeeping related issues and arrange action items to run the operations smoothly.. Team Leader at Ufone August 2006 - September 2012 (6 years 2 months) Job Responsibilities: Lead the team of 20-25 Agents. Keep an eye on daily agent performance and send them reports. Discuss weekly, monthly reports with team and one to one counseling as required. Provide them Product knowledge. Share monthly report with Supervisors and floor mangers and plan team trainings Answer their queries about VAS (value added services) and other Issues. Provide them accounts information. Trouble shoots errors in their account and satisfies them. Managed multiple priorities and maintained effective results in a quota driven workplace. Assisted wireless cell phone customers with items such as adding minutes and troubleshooting. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Exercise strong interpersonal communication skills with customers and department personnel. Accept assignments with an open, Co-operative, positive and team-oriented attitude. Supervisor at Khurrum Builders June 2005 - July 2006 Job Responsibilities Performed administrative duties related to manage field staff. Managing merchandise and keeping records of invoices. Back up Enter broker statement details on broker spreadsheet/ Price Checker invoices. Attend to Broker questions in regards to charge backs/statements/pricing/balancing of their statements Back up for sending vouchers monthly for accounts that have requested. Verify all chits are scanned compared to monthly invoices. Certifications Toastmaster CMOM (Ufone) Languages English, Urdu , Punjabi, Saraiki & Sindhi Skills & Expertise Protocol & Security Team Management Customer Satisfaction Call Center Telecommunications Team Leadership Performance Management Operations Management Vendor Management Team Building Customer Service Project Planning Time Management Education Karachi University Bachelor of Arts Divisional Public College Intermediate. City Cliff Secondary School Matriculation Interests Management training, new technology, professional networking, usability research, international, travel, Volunteer Experience NGO Executive at Naye Umeed September 2005 - December 2005 Reference will be furnished on request.

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