Having versatile administrative experience of handling Protocol, Security, Administration and Customer Service with exceptional organizational skills to manage both smaller and larger administrative teams. Focused on ensuring efficient office operations through effective management methods.
Deputy Manager Administration at FutureNow Technologies
Dec 2017- Present
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Recruit and train personnel and allocate responsibilities and office space
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
Monitor costs and expenses to assist in budget preparation
Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Ensure operations adhere to policies and regulations
Keep abreast with all organizational changes and business developments
Protocol Officer at Fatima Group
June 2015 – Nov 2017
To provide Protocol to the Top Management at Airport, (Luggage Check in and issuance of boarding pass etc.) both for International and Domestic flights
To deal with Immigration Authority & Air Port security Force for clearance of Officials on Domestic Arrivals and Departures.
To arrange the meetings with the Govt / Private officials for business development and better coordination.
To deal & Liaison with Govt. Departments. Like Military, Police & FIA, & District Courts, NADRA, Licensing Authority, Passport office, Embassy, Visa Section. Etc, regarding official matter
To deal in correspondence within the Group & other Govt./Semi-Govt. Departments
Taking care of Official Guest House & administrative matters of CEO Office.
To facilitate & solve day-to-day admin & other departmental problem related to CEO Protocol.
To look after & maintenance the security & cleanliness of the premises of protocol designated area.
Schedule for Foreign Visits
Plan the timetable of foreign visitors for the visits and negotiations taking place. Also include arrangement of on arrival visa, transportation and stay where necessary. In this capacity to ensure the visitor’s schedule does not suffer from complications and delays.
Organize events that involve international relations. To send invitations and arranges to receive visitors.
Planning for their parking and seating positions and relationships of the foreign visitors when seating to avoid placements that cause discomfort or conflict during the ceremony and also arranges the entertainment for the event, and briefs the staff on their respective roles.
To facilitates the travel of staff members going to other countries on official business and secures their visas, tickets and any other travel documents. Act as a communication contact point between the foreign destination and her employer’s organization; and handles coordination with travel agents.
Senior Executive Operations at Inbox Business Technologies
October 2012 - April 2014 (1 year 7 months)
Supervised BRTS Operations with almost 350 staff at 27km area on 27 stations.
Ensure all stations opened and closed on time as per SLA with 18 hrs smooth operation.
Operation Management: Supervising e-ticketing and operation issues and resolving customer complaints with strict time lines.
Controlling operation issues and resolving within company on immediate basis from vendor. Efficiently track, manage, and improve individual and team performance.
Provides guidance, instruction, direction, leadership to operation staff
Manage all housekeeping related issues and arrange action items to run the operations smoothly..
Team Leader at Ufone
August 2006 - September 2012 (6 years 2 months) Job Responsibilities:
Lead the team of 20-25 Agents.
Keep an eye on daily agent performance and send them reports.
Discuss weekly, monthly reports with team and one to one counseling as required.
Provide them Product knowledge.
Share monthly report with Supervisors and floor mangers and plan team trainings
Answer their queries about VAS (value added services) and other Issues.
Provide them accounts information.
Trouble shoots errors in their account and satisfies them.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercise strong interpersonal communication skills with customers and department personnel.
Accept assignments with an open, Co-operative, positive and team-oriented attitude.
Supervisor at Khurrum Builders
June 2005 - July 2006
Performed administrative duties related to manage field staff.
Managing merchandise and keeping records of invoices.
Back up Enter broker statement details on broker spreadsheet/ Price Checker invoices.
Attend to Broker questions in regards to charge backs/statements/pricing/balancing of their statements
Back up for sending vouchers monthly for accounts that have requested.
Verify all chits are scanned compared to monthly invoices.
English, Urdu , Punjabi, Saraiki & Sindhi
Skills & Expertise
Protocol & Security
Call Center Telecommunications
Bachelor of Arts
Divisional Public College
City Cliff Secondary School
Management training, new technology, professional networking, usability research, international, travel,
NGO Executive at Naye Umeed
September 2005 - December 2005
Reference will be furnished on request.
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